"Held at bay by a vicious animal" option 3?

I had to call Animal Control in Wake County, North Carolina for reasons that are not worth repeating. What is interesting is their current outgoing phone message. It is a long message that gives callers the option of pressing various buttons on their phone for various needs. Before you even get to that part, however, there is a recitation of the holiday schedule. Then, finally, callers are told to "press one" for a long list of services related to the animal shelter, or to "press two" for complaints related to stray animals and other matters related to animal control. But it was option three that really got me. Callers are instructed to "press three" for emergency issues including being "held at bay by a vicious animal."

Shouldn't this third option be number one? If I'm being "held at bay by a vicious animal" I'm thinking I don't want to listen through the listing of the holiday schedule, the animal shelter services, and the stray animal/animal control option before being told how to get help. By the time I'm told the button to push to get assistance, the vicious animal may have done its damage. If a ferocious dog is snapping at my heels or a crazed bear is chasing me, I think I should be at the front of the line for help.

Maybe the outgoing phone message of Wake County, North Carolina Animal Control is a good reminder to all of us to get our priorities in order.